Policies
MINIMUM VISIT REQUREMENTS
For vacation type visits for dogs we require a minimum of 3 visits per day, and cats a minimum of 1 visit per day, while their owners are out of town.
Client Portal/Online scheduling
Here is a link to the our Client Portal:
https://www.timetopet.com/portal
This portal is for current clients ONLY.
Services are not scheduled until approved and confirmed with an email. If you do not receive an email confirmation your request was not approved.
Clients can refer to this portal to check your schedule, and cancel up coming visits. In this portal clients can up date any and all information pertaining to your pets and your personal contact info.
If you put a request in to cancel upcoming visits you must receive an email confirmation that your cancelation request was received and approved.
Short notice cancelations may not be put through the portal. For short notice cancelations you must call or text (609) 915-7392.
New clients do not have access to this portal before their Meet and Greet appointment has been made.
VISIT TIMES
We cannot guarantee specific times for visits, but will operate within a 2-3 hour window to arrive as close as possible to the requested time.
Range of Times are as follows:
7am - 9am Breakfast
9am - 11am Late Morning
11am - 2pm Lunch Time
2pm - 4pm Late Afternoon
4pm - 7pm Dinner Time
7pm - 9pm Bed Time
Reservations
Pet Sitters Right At Home, LLC is a reservation in advance pre-pay service. All funds must be received prior to the start of service. The online scheduling system allows reservations to be requested for current clients up to 72 hours in advance of the start date. Please call or text (609) 915-7392 for emergency or last minute requests and we will try our best to accommodate. A fee will be applied for short notice scheduling.
Here is a link to the our Client Portal:
https://www.timetopet.com/portal
This portal is for current clients ONLY.
Home Access
A house key will be the primary form of access to the home. Garage door or other access codes can be secondary form of access, but cannot be relied upon in the event of a power outage or battery failure. For the saftey of the pets in the home, all doors must remain locked prior to the start of service and during service. For insurance purposes, other person(s) should not be permitted access to the home during the service period. Special arrangements may be considered on a case by case basis.
Pet-Proofing and liability
It is the owner's responsibility to "pet proof" their home and property, including but not limited to inspecting latches, doors, gates, fences, crates, leashes, collars, harness's and other equipment meant to contain their pet(s). Pet Sitters Right At Home, LLC is not responsible for costs, expenses, losses, liabilities and claims arising out of or relating to the pet(s) except in cases of negligence or intentional misconduct on the part of Pet Sitters Right At Home, LLC.
Current Clients
Current Clients request service here
Here is a link to the your Client Portal:
https://www.timetopet.com/portal
This portal is for current clients ONLY.
Office Hours
Open today | 09:00 am – 05:00 pm |
